Find answers to the most commonly asked questions about Auburn House and the Residents Association
1. Do all Auburn Bay residents currently pay a Residents Association Fee?
Yes, all residents and property owners in Auburn Bay have their title encumbered with the Auburn Bay Residents Association Encumbrance.
2. Who collects the Residents Association fee?
The Residents Association fees are collected by the Auburn Bay Residents Association.
3. How often are the Residents Association fees collected?
Members of the Auburn Bay Residents Association are invoiced annually in March.
4. Where is the money collected from the Residents Association spent?
The funds are spent to administer and operate the amenities of the Auburn Bay Residents Association, including the Auburn House, park, utilities, property taxes, insurance, salaries, programs administration, Christmas lighting, landscaping, maintaining open space in the community, etc. Audited financial statements are sent to every member prior to the Annual General Meeting.
5. What are the benefits to the residents of Auburn Bay for paying the Residents Association fees?
Residents benefit, by having in their community, certain amenities and assets which, because of their unique nature, could not otherwise be provided, as the City would not normally accept responsibility for their maintenance. Other benefits include enhanced maintenance of City Blvds. Other communities who do not have a Residents Association set up by the developer have petitioned the City to collect additional taxes through local improvement bylaws to fund enhanced maintenance of open spaced owned by the City. There is also a fulltime Program Coordinator at Auburn House who is responsible to set-up programs and special events, which meet the needs of the ABRA members.
6. How is the Residents Association governed?
The ABRA is governed via bylaws and a Board of Directors.
7. Who elects the representatives for the Residents Association and when does that occur?
The Members of the association elect their Board of Directors annually at the Annual General Meeting. Brookfield Residential has retained the right to appoint a certain number of Directors to the Residents Association, as it is financially responsible for the viability and operation of the Residents Association until it is turned over to the Residents.
8. Are the residents of Auburn Bay able to guide the Residents Association in matters important to the residents?
The roles of the Residents Association are limited to matters affecting the operation of the association. Members can elect or defeat any Member standing for a Residents Association Directorship, and in that way guide the direction of the Association. Ultimately, the Association will be run entirely by the residents.
9. What is the difference between a Residents Association and a Community Association?
1. What is the size of the Community?
Auburn Bay is 900 acres and will eventually be home to 17,000 to 20,000 residents.
2. What is the size of the lake?
The lake is 43 acres.
3. What is the size of the park?
The park is 13 acres.
1. Why do I need a membership card?
All residents over the age of 12 will be required to have a card for entry to the park and facility. Membership cards will also allow you to register for programs offered by the Auburn Bay Residents Association.
2. Do I need to bring my ABRA membership card each time I come to Auburn House?
Yes, to gain access to the facility and the park every member (age 12+) is required to swipe your membership card each time you come.
3. How do I get my membership card?
Come to the administration office during park hours (Monday-Sunday, 9:00am-10:00pm) and have your picture taken and card issued.
4. What is a Certificate of Title?
The Certificate of Title is a document that is issued to you by your lawyer when you purchase your home. It is a document that states who the registered owner of the property is. These are public documents available for a small fee from a registry office or at Auburn House.
5. What if I lose my Membership Card?
Membership cards are eligible to be renewed every three (3) years free of charge, at the members’ request. If a membership card is lost, residents will be charged a $10.00 fee for replacement. Children under 12 will not be issued cards and are only allowed to use the facilities when accompanied by an adult.
1. What are the Auburn House and Park hours of operation?
The office is closed on all Statutory Holidays
Lake, Park & Facility Hours:
Monday - Sunday: 9:00am - 10:00pm
(hours subject to change during extreme weather conditions)
Auburn House and the Park are open for reduced hours on Christmas Eve, Christmas Day, Boxing Day, New Years Eve & New Years Day.
2. Can I bring guests into the park?
Yes, adult members are permitted up to 5 non-resident guests per household. Members’ children 12-15 years of age entering the park without an adult are permitted 2 guests per household with parental permission. If you are having a gathering of more people, a Guest List form must be completed and returned to the Auburn House prior to your event for approval (max. 25 guests). There is a maximum of two (2) Guest Lists per day during summer. ABRA has the right to decline any large group. Please refer to the Auburn House Rules for our full Guest Policy.
3. Are dogs permitted in Auburn House or Park?
No, dogs or animals of any type are not permitted in Auburn House or Park with the exception of service/guide dogs.
4. Is alcohol and smoking permitted in Auburn House or the Park?
Alcohol and smoking are not permitted in the Park. Smoking is not permitted in Auburn House. Alcohol is only permitted in Auburn House during rentals when a liquor licence has been purchased and is posted in the kitchen.
5. Can I fish in the lake?
Fishing is permitted from the fishing dock and boats. While fishing your membership card must be left with the Customer Relations Associate. Use of live bait or food of any type while fishing is prohibited.
6. Can I take fish home that I catch?
You can take home up to 2 fish per day (per member) and 12 fish per month (per household). The lake is stocked bi-annually with Rainbow Trout.
7. Are there boats I can use?
Residents 16 and up can sign out a boat or a stand up paddleboard with their membership card. Boats have a two-hour time limit. Stand up paddleboards have a 45-minute time limit. One membership card is required for each boat/SUP. Lifejackets must be worn at all times while in a boat / on a paddleboard.
8. Can I rent a picnic shelter?
Yes, all of the picnic shelters are available to be rented. There is a maximum rental time of 3 hours.
9. It seems like the lake is getting busier. What are you doing to prevent overcrowding?
When Auburn Bay was designed as a community, the lake was always planned to accommodate the full capacity of residents at build out, which is 6,600 homes. In 2016, the ABRA Board of Directors evaluated the Guest Policies and made changes to reduce the number of guests in the Park, in an effort to improve the overall experience for all residents.
10. With more residents in the community, the lines are getting longer. What are you doing about this?
We are excited to announce the opening of our new Gatehouse in May of 2016. The Gatehouse will act as our Express Entry, open weekends in May and June starting May long weekend, for residents with their membership cards who are entering the park without guests. For residents with guests, residents checking in for rentals, or residents who have administrative inquiries, the main entrance will be available for check in.
11. How do I contact Auburn House?
General Manager – email@example.com or 403-537-2603
Program & Events Manager – firstname.lastname@example.org or 403-537-2605
Admin & Events Assistant - email@example.com or 403-537-2670
Landscape & Amenities Manager – firstname.lastname@example.org or 403-537-2604
Foreman - email@example.com or 403-537-2604
Customer Relations Association – 403-537-2606
1. Does Auburn House offer any programs?
Yes, there are a number of drop-in and registered programs for children, adults, and families. See the current Auburn House Program Guide for further information. Auburn House also offers a number of special events each year; including for example, a 3 on 3 Hockey Tournament, Easter Activity Day, Spring Clean Up & BBQ, Family Fun Day, Movie in the Park, Fishing Derby, Halloween Haunted House, Family Christmas Party, and Christmas Craft Fair.
2. What if I need to withdraw from a program that I registered in?
Our program withdrawal and cancellation guidelines are outlined on the programs page of our website.
3. How often are new programs offered?
New programs are offered on a seasonal basis, with registration available up to one month prior to classes starting. Summer classes generally start in June, Fall classes begin in September and run through to November. Winter classes start up in the New Year and Spring classes begin in April. We are always looking for suggestions for new classes, if you have a great idea – please contact firstname.lastname@example.org
4. Why are there different registration times?
We allow residents to register early in order to provide them with the first shot at registering for programs.